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Want Help?
Before sending an e-mail, please do all of the following:
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Read the pages on this site specific to your machine
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Include: Machine Serial Number
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Include: Software Version
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Include: Number of Head Hours
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Include: Number of Cleanings (manual and / or with cleaning tape)
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Include: Brand of Tape
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Error Rate with new tape and previously known-to-be-good tapes.
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Pop the cover and observe
E-mail Eddie
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Go to The MEDIA Page
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